Marcon, Teresa and Abhijit Gopal. 2003. “’Everybody Had Their Say’: Making Sense of Voice and Silence in Technological Settings.” CMS 3: 1-16.
Organizations as sites of persistent voice and silence, technological sites and voices as recent introduction — these are often considered texts or artifacts (reports, manuals, self-serve training courses, time sheets, etc.) – but can be seen as authoritative voice, even when technology breaks down. Studies “artful articulation” (Suchman 1996) where human and technological voices interact with series of participation and silence, and how each of these factors into decision-making, and what ideas are given credit/oppressed. Practice of ethnomethodology through transcription, interactive practices, video tape, teachers’ accounts of what went on – through interviews – (kx ^ as mode of triangulation)
“Social facts and artifacts are shown to be ‘resources’ that people may invoke contingently to legitimize subsequent actions” (2). Demonstrations labor and re-constitution of social realities, as it creates and constitutes norms of accountability, morality, and reportability.
Finds that voice and silence in organizations create social facts derived of practical, situational reasoning. Develops on “contextual embeddedness” and “the moral background” of how voice or silence is made meaningful.